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Privacy Policy

Innerlight Community Advocates, PLLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. We encourage you to read this policy carefully to understand how your personal information is handled.

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

When you submit a form, request an appointment, make a referral, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Organization (if applicable)

  • Relationship to client (if applicable)

  • Details included in your message or inquiry

B. Client Health Information

Clients receiving services may provide medical, mental health, or demographic information.
Protected health information (PHI) is handled in accordance with HIPAA and applicable state laws.

C. Automatically Collected Information

When you visit our website, standard analytics tools may collect:

  • IP address

  • Browser type

  • Device information

  • Pages viewed and time spent on the site

  • General location information

This data helps us improve website performance and user experience.

2. How We Use Your Information

We may use collected information to:

  • Respond to inquiries and service requests

  • Process referrals and schedule appointments

  • Coordinate care and follow up on client needs

  • Improve website functionality and user experience

  • Communicate important updates or relevant service information

  • Ensure safety, compliance, and quality of care

We never sell your personal or health information.

3. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to safeguard your information, including:

  • Secure data storage

  • Restricted access to sensitive information

  • HIPAA-aligned handling of all client records

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage users to avoid sharing highly sensitive information through website forms.

4. Sharing of Information

We may share information only in the following circumstances:

A. With Your Consent

When you authorize us to coordinate care or contact another provider.

B. For Treatment, Payment, or Healthcare Operations

As permitted under HIPAA for clients actively receiving services.

C. With Third-Party Service Providers

Vendors that support website hosting, analytics, or secure communication may have limited access to necessary data. They are required to maintain confidentiality.

D. When Required by Law

We may disclose information to comply with legal obligations, court orders, or mandated reporting (e.g., risk of harm or abuse disclosures where applicable).

We do not sell, rent, or trade personal information with any third party.

5. Cookies and Tracking Technologies

Our site may use cookies or similar technologies to:

  • Improve loading speed

  • Analyze website traffic

  • Personalize user experience

You can adjust your browser settings to disable cookies; however, some site features may not function properly.

6. Links to External Websites

Our website may include links to third-party sites.
We are not responsible for the privacy practices or content of these external websites.
We encourage you to review their privacy policies independently.

7. Children’s Privacy

Our website is not directed toward children under 13.
We do not knowingly collect information from children through the website.
Clinical services for minors require parental or guardian consent and are handled through appropriate HIPAA-compliant channels.

8. Your Rights (For Clients Receiving Care)

Clients receiving behavioral health services may have rights under HIPAA, including:

  • The right to access your health records

  • The right to request corrections

  • The right to request limits on disclosures

  • The right to obtain a copy of this Privacy Policy

To exercise these rights, please contact our administrative office.

9. Your Choices

You may:

  • Opt out of receiving non-essential communications

  • Request that we delete information submitted through the website

  • Ask questions about how your data is stored or used

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Innerlight Community Advocates, PLLC
Phone: 832-387-4368

11. Changes to This Policy

We may update this Privacy Policy from time to time.

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